Reddit Is Roasting A Chick-Fil-A Karen For A Very Simple Reason
Chick-fil-A is known for its famous chicken sandwich, seasonal milkshakes, and exceptional customer service. The fast food chain's employees seem to always be in the best mood, flashing a smile and saying, "My pleasure," as they hand each customer their food. In fact, according to the American Customer Satisfaction Index (ACSI), Chick-fil-A has been the leader in customer service for the last eight years, with a score of 83 out of 100.
Chick-fil-A Founder S. Truett Cathy once said, "We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve" (via Chick-fil-A). This quote has been the fast food chain's mantra since its creation. While a majority of Chick-fil-A customer experiences are exceptional, one customer recently had an issue with their order and went to Reddit with their complaints — and they didn't receive the feedback they expected.
They didn't specify how many sauces they wanted
One Redditor posted two pictures of their Chick-fil-A order with the caption, "They really gave me 1 sauce." The first picture was of a 30-count chicken nugget entree with one honey-roasted BBQ sauce, and the second picture was of their order summary. Commenters were quick to call OP out on their obvious mistake, writing, "That[']s all you asked for[,] that[']s all they gave you" and "Gotta specify how many sauces. If you press it once[,] it'll only put one. Press it until you have the desired sauce amount." The original poster defended themselves, saying GrubHub offered no option of how many sauces they wanted and assumed that a 30-piece would come with more than one.
In 2021, due to supply chain issues, Chick-fil-A did limit how many sauces each meal got, with entrees getting one sauce, meals getting two sauces, and 30-count nuggets getting three sauces (via Today). It's unclear if the sauce limitations are still in place today. Another Reddit user gave some insight from a fast food worker's perspective, saying, "On our end, we see 1 sauce, we put 1 sauce. There should be an option on G[rub]h[ub] to select multiple or leave a special request/ comment." Basically, there is no way to magically know how many sauces a customer wants. It looks like GrubHub needs to update its layout and allow customers to add the amount of sauce to avoid future Reddit outrage.