The Scathing Way A Restaurant Called Out A 1-Star Reviewer

For better or for worse, one thing the internet has given us is the ability to easily read and write reviews. Seeing what others have to say about a product or a business can help determine whether or not someone else purchases that item or visits that business.

Unfortunately, reviews aren't always to be trusted. In fact, sites like Yelp might not even be showing you all the reviews that were submitted. Reviews that appear too biased may be deleted, leaving you with a less-accurate picture of the company or item. On the other hand, positive reviews may very well be faked (or bought) to make a business or product appear more favorable, says Business Insider.

All that said, bad reviews can do some serious damage to any product or business, even if the write-up is exaggerated. As a matter of fact, one negative review nearly tanked Noodles & Company.  A similar situation may have occurred for another restaurant, as one woman left it a 1-star review, but luckily for the restaurant, the owner stepped in to shed some light on the situation. 

Although we commonly say "the customer is always right," this isn't always the case. According to Bored Panda, one customer left a 1-star review on a restaurant, calling the food "okay" and the wait "terrible." However, before this negative review could steer away too many potential customers, the owner left a comment of their own.

The owner noted that this particular customer came in as part of a group of 27 — get this — 40 minutes before their reservation time. And even though they were early, several members of the group demanded to be served immediately.

As for the wait, the owner went on to explain that each entree is made to order, and the group requested separate checks against the restaurant's recommendations. The owner said that some members of the group were also very rude to the staff, a habit that restaurant employees hate the most, even making one of them cry. If the point-by-point response wasn't evident enough, the owner concluded by saying, "I'm sorry you felt we didn't measure up to your standards, but we did the very best we could for your demanding and entitled demeanor." Mic drop.