Reddit Is Seriously Impressed By This Helpful Chick-Fil-A Drive-Thru Employee

As it turns out, Chick-fil-A wants you to get your chicken fix just as much as you do. Even if your car happens to break down in the middle of the drive-thru, the employees will have no problem lending a helping hand so you can get your order and be on your way.

This scenario may seem like an extreme one, but according to Reddit, it happens more often than you'd think. When one user posted a photo of a Chick-fil-A employee pushing a car through the drive-thru, others were quick to comment on their own experiences. "My three-year-old car died in 115 heat in line," one user wrote. "They pushed me out and invited me in for some lemonade while I waited for the tow truck." A self-identified employee added, "This happened a few weeks back, our guys in the back were super excited to show off their muscles and go save 'em."

Chick-fil-A's customer service is more than just polite employees and friendly greetings. Not only does the Southern-based fast food chain frequently go out of its way to make customers happy with random "surprise and delights," but the customer service is so consistent that it's a major reason that the business thrived instead of tanked during the COVID-19 pandemic. According to the Atlanta Journal-Constitution, when restaurants switched to pick-up and drive-thru only, Chick-fil-A nabbed the best overall rating in a QSR survey of restaurant chains despite the fact that its drive-thru had the longest wait times. And it was because customers were happy with the reliable, friendly customer service.

That on top of the fact that employees will help you out when you're having car trouble makes Chick-fil-A a standout in the fast food industry. It's hard to imagine many restaurants doing this for their customers, and clearly, it isn't going unnoticed. Apparently, chicken is even better when it's served with a side of southern hospitality.