The Real Reason Chick-Fil-A Employees Are So Friendly

Chick-fil-A is practically everywhere in many parts of the United States, and even a few international locations. It's a fast food restaurant that quite a few people like to visit on days when they can't decide where they should be eating next. That choice could be influenced by Chick-fil-A's employees as much as their surprisingly fresh food. According to Chick-fil-A itself, a focus on personability is essential for the brand to offer a good experience to its customers, while also ensuring that its staff members are content on the job. "Chick-fil-A restaurant operators are passionate about providing a welcoming, safe and inclusive environment," says Chick-fil-A.  That means focusing on a good environment for the "more than 140,000 Team Members who work at Chick-fil-A restaurants across the country in the communities we serve."

Many restaurant operators are, in fact, individual business owners and entrepreneurs who ensure that their staff members can learn on the job and grow as professionals. This sort of environment is often singled out as one of the reasons why it's almost always a pleasant experience to eat at Chick-fil-A. 

According to Reader's Digest, what truly sets Chick-fil-A apart in the restaurant business is the fact that is its employees are recruited with the company's brand identity squarely in mind. Working at Chick-fil-A really does mean that the phrase "my pleasure" is all part of the franchise ethos. This means that employees are hired largely based on how they are as people and whether they'd fit in with the rest of the team, leaning heavily on their friendliness and personality. One Reddit user and employee at the chain explained this well when they wrote, "From the experiences at my Chick-fil-A, the owner starts the roll of positivity which goes down to management and down to the team! Our interview process focuses on the type of person you are instead of the type of employee, and if we have a good feeling about you, we know to hire."

It really is that simple. The company tries to ensure that its employees are a good fit for the company in more ways than one, from their abilities to their attitude.